The nature of digital media (software) is that it can be downloaded instantly after purchase, however, to ensure your satisfaction, We have created a refund policy, which we clarify below. Any and all questions, send us an email: [email protected].

Before a refund is granted, please allow us to try to help resolve any issues you have opened a ticket on our Support. The response time is no. maximum 24 hours for our support team to respond to you about your requests. We do our best to respond quickly to your requests.

We understand that the warranty is triggered when:

Problems with the Product (Didn't work)

The purchased plugin or theme did not work with the functions described on its information page, that is, it has flaws.

We reserve the right to refuse a refund in the following situations: 

• You changed your mind about buying
• You purchased an item by mistake and the product(s) were uploaded/downloaded by you.
• The product was purchased by your employee or someone who had legal access.
• The product does not work as you want

Deadline for withdrawal of purchase:

1.2 Request made within (07) calendar days after receiving the product.

Check below the conditions for refund of the purchase:

1.5 Return instructions for purchase refund:

This procedure is only performed after contacting our Relationship Center via ticket: SUPPORT and serves customers throughout the national territory.

Just submit a ticket with your order. The deadline for us to make the payment is 7 (working) days. If you make the cancellation request after exceeding the deadline for this operation, your order cannot be accepted.