SupportCandy is a WordPress plugin designed to help website and business owners manage customer support and tickets directly from their WordPress dashboard. It allows you to create a ticketing system and handle customer queries efficiently.
Here are some key features and functionality of SupportCandy:
- Ticket creation : Users can submit support tickets with their questions or issues directly from your website.
- Ticket management : Admins can view, respond to, and manage support tickets from the WordPress admin panel.
- Email Notifications : Automatic email notifications can be sent to users and admin when a ticket is created or updated.
- Ticket status : Tickets can have different statuses such as open, closed, pending, etc. to help track the progress of support requests.
- Customizable fields : You can customize the ticket submission form fields to collect specific information from users.
- File Attachments : Users can attach files to their support tickets if necessary.
- User and administrator roles : Different user roles can be assigned to control who can create and manage tickets.
- Predefined responses : Admins can create predefined responses for common queries to save time when responding to tickets.
- Integration : Offers integration with other popular WordPress plugins or services to extend functionality.
- Reports : SupportCandy offers reporting and analytics features to help you track support ticket trends and performance.
Addons Included
wpsc-agentgroup-3.0.0
wpsc-agentgroup-3.0.2
wpsc-assign-agent-rules-3.0.2
wpsc-automatic-close-ticket-3.0.2
wpsc-canned-reply-3.0.3
wpsc-edd-3.0.1
wpsc-email-piping-3.0.9
wpsc-export-ticket-3.0.5
wpsc-gravity-forms-3.0.2
wpsc-pressapps-knowledge-base-3.0.2
wpsc-print-ticket-3.0.6
wpsc-private-credentials-3.0.3
wpsc-reports-3.0.4
wpsc-satisfaction-survey-3.0.7
wpsc-schedule-tickets-3.0.2
wpsc-sla-3.0.2
wpsc-timer-3.0.6
wpsc-ultimate-faq-3.0.2
wpsc-usergroup-3.0.8
wpsc-woocommerce-3.1.1
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